The rules prevent firm owners from also acting as compliance officers. The rules were due to be phased in from January 2027. Many small firms say that the rules would […]
Continue ReadingHow AI is influencing who complains, how they complain, and what could come next
The Legal Ombudsman (LeO) has published new research examining how artificial intelligence (AI) is influencing the way consumers engage with complaints and redress processes. The report, AI and complaints: removing […]
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